Virtual reference is quickly becoming an important component of library service today and one that can bolster a library's effectiveness and visibility as an information provider. To help WNYLRC member libraries and library systems implement virtual reference, WNYLRC's Regional Advisory Committee oversees a regional virtual reference service called Ask Us 24/7 using OCLC's QuestionPoint chat software (formally 24/7 Reference). Funding to support marketing materials and QuestionPoint subscription costs is provided through RBDB grant money as well as participation fees from libraries providing desk time to the service for their patrons.

Is your library participating? If your library does not have the logo above on their website, chances are they are not a participating member of Ask Us 24/7. Libraries interested in joining the service can contact Jaclyn McKewan at jmckewan@wnylrc.org or 716-633-0705, ext. 106.

For more information on the Ask Us 24/7 virtual reference service see the Ask Us 24/7 Resource Page.

Ask Us 24/7
Click Here to interact with a reference librarian online.