Inside Interlibrary Loan, Sessions 1 and 2: Interlibrary Loan Basics For Its Future
Tuesday, February 7, 2023
Tuesday, February 7, 2023
10:00 am to 12:00 pm

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Online via Zoom


This is a two part course on Interlibrary Loan.

Session one: February 7, 2023, 10 am to 12 pm

Session two: February 14, 2023, 10 am to 12 pm

As library shelving and physical collections continue to diminish, electronic resource collections continue to grow. To keep up with library trends and evolve in these troubling and uncertain times, we need to understand how to expand our Interlibrary Loan (ILL) services to meet the needs of our library patrons. Through lecture, discussions, and exercises, we will gain insights into this ever-expanding library service.  Question and answer sessions are embedded into each session. Worksheets and learning tools will be provided.

In this first webinar, you'll learn about  ILL services to create better workflows, policies, and procedures. Designed for all staff involved with or learning the ILL service, from MLS candidates, MLS graduates, librarians, library administrators, and paraprofessionals, this first series teaches everything you need to know about ILL systems, including its surrounding nuts and bolts, management systems, regulations, and copyright issues.

Learning Objectives for Session One

 After participating in the first session webinar, you will understand:

  • Definitions and Histories: learn the key concepts of ILL’s development, intention and metamorphosis: the how and why it all began
  • Participating in the growth and development of policies and procedure for the ILL department to enhance your daily workflow and productivity.
  • Tools to use for data discovery
  • Present situations:  Learn of opportunities for ILL operations, such as international lending, copyright compliances, and software/hardware needed for an efficient operation.

The second webinar on February 14, 2023, introduces you to management software options, both those created internally as a homegrown option, or a proprietary software platform like ILLiad, Rapid ILL, or Tipasa. Throughout the webinar, you'll gain exposure to and become skilled in assessing how ILL affects your organization’s staffing and budgeting bottom lines.

You'll also explore and learn ways to create customized internal and external policies and procedures that your library can put in place to enhance and improve your customer service, create synergy among your staff, and improve your working operations to reduce redundancies and improve efficiencies.  We discuss staff and procedural management principles. The webinars also examine modern day challenges related to electronic resources.

Learning Objectives for Session Two:

After participating in the second session webinar, you will understand:

  • The need to focus on creating policies, procedures and staff management
  • The importance of training and development for new and existing staff
  • How to create and enforce patron-driven borrowing and lending policies and procedures
  • ILL infrastructures and operations
  • Future predictions: What is our role in the future of ILL?  How does it survive

CE credit is provided. CTLE will be provided upon request.

All registrants will receive the Zoom information one day prior to the webinar.

CE Workshop:
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Speaker Name:
Debra Lucas-Alfieri
Speaker Bio:

Debra Lucas-Alfieri was the Head of Reference, Interlibrary Loan, and Instruction at D’Youville University in Buffalo, NY from 2002-2022.  She is the author of Marketing the 21st Century Library: The Time is Now (2015), published by Elsevier.  She has also published academic journal articles in Collaborative Librarianship, the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, the Journal of Library and Information Science, and Library Leadership and Management . She has co-authored and published articles in the nursing and pharmaceutical field.  Her book chapters appear in Middle Management in Academic and Public Libraries, and the 21st Century Handbook of Anthropology.  Additionally, she served as an editor for the Journal of Library Innovation. For fun, she crafted and published encyclopedia articles the Encyclopedia of Power, the Encyclopedia of Time, the Encyclopedia of Anthropology, and the 20th Century Encyclopedia of Pop Culture.

Debra has been teaching online library science classes for over 12 years, and has worked with such prestigious organizations as RUSA in ALA and Library Juice Academy. She has also run seminars with information and library science organizations in Florida, USA and Montreal, Canada. 

Because of  Debra’s vast knowledge in the history, present, and future of libraries, her widely published literature is highly regarded, studied, and cited across the world.  Through her teaching and her writing, she has been able to impact students and scholars not only in the United States, but across the globe, including countries in the Middle East, Eastern Europe, South Africa, Canada, and countries the Caribbeans.

Before her retirement from D’Youville, she was appointed Faculty Senate Parliamentarian (2018-2022).  She was awarded a Sabbatical and Faculty Research Grant in 2014, a Fellowship Award in 2015-2016, and was then promoted to Full-Librarian Academic Rank in 2016. Her retirement has created the synergy she needed to educate the masses and to successfully drive our profession into the future.

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